ringcentral-api-docs: company-answering-rules.md

Publisher

RingCentral

URL

https://github.com/ringcentral/ringcentral-api-docs/blob/main/docs/voice/call-routing/manual/company-answering-rules.md

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

see repository license; no-redistribution; short excerpts and locators only

Source notes citing this source

• The company After Hours rule applies outside the configured business hours, and does not apply when business hours are set to 24/7. in context
• Company call handling actions include Operator (play greeting then forward to the operator extension), Disconnect (play greeting then hang up) and Bypass (skip greeting and forward to a selected extension). in context
• Company call handling rules can send calls to the company greeting, an IVR menu, a user extension, a call queue, voicemail (message-only), an announcement (announcement-only), a shared line, a limited extension or a site. in context
• RingEX company call handling has a Business Hours rule, an After Hours rule and optional custom rules based on schedules and conditions. in context
• Custom company call handling rules are created with POST /restapi/v1.0/account/~/answering-rule and can be listed, read, updated and deleted at the same path. in context
• If no custom company rule matches, the call falls back to the Business Hours or After Hours rule according to the current date and time. in context
• When several custom company rules are active they are evaluated in order and the first rule whose conditions match determines how the call is handled. in context
• The default company rules have ids business-hours-rule and after-hours-rule and cannot be deleted. in context
• Because routing depends on business hours, after hours and custom rules, verifying an IVR deployment needs test calls in every schedule window and against every custom-rule condition, not only during business hours. inferred in context

Cite this source record

APA

WarmTransfer. (2026, October 2). ringcentral-api-docs: company-answering-rules.md. WarmTransfer. https://warmtransfer.net/knowledge/sources/gh-ringcentral-api-docs-company-answering-rules

BibTeX

@misc{warmtransfer-gh-ringcentral-api-docs-company-answering-rules,
  title  = {ringcentral-api-docs: company-answering-rules.md},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/gh-ringcentral-api-docs-company-answering-rules},
  note   = {RingCentral, accessed 2026-10-02}
}