Source note · Setting up RingCentral IVR menus and call handling
When several custom company rules are active they are evaluated in order and the first rule whose conditions match determines how the call is handled.
Checked 2026-10-02
The first rule whose conditions match will determine how the call is handled.
- Vendor
- RingCentral
- Product
- RingEX
- Subsystem
- company call handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- ringcentral-api-docs: company-answering-rules.md — RingCentral · tier 3 vendor-maintained repositories · Rule evaluation logic
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up RingCentral IVR menus and call handling: source note ringcentral-ivr-setup-custom-rule-first-match. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-ivr-setup-custom-rule-first-match
BibTeX
@misc{warmtransfer-claim-ringcentral-ivr-setup-custom-rule-first-match,
title = {Setting up RingCentral IVR menus and call handling: source note ringcentral-ivr-setup-custom-rule-first-match},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-ivr-setup-custom-rule-first-match},
note = {Source note ringcentral-ivr-setup-custom-rule-first-match, checked 2026-10-02}
}