Source note · Setting up RingCentral IVR menus and call handling
If no custom company rule matches, the call falls back to the Business Hours or After Hours rule according to the current date and time.
Checked 2026-10-02
- Vendor
- RingCentral
- Product
- RingEX
- Subsystem
- company call handling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- ringcentral-api-docs: company-answering-rules.md — RingCentral · tier 3 vendor-maintained repositories · Rule evaluation logic
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up RingCentral IVR menus and call handling: source note ringcentral-ivr-setup-custom-rule-fallback. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcentral-ivr-setup-custom-rule-fallback
BibTeX
@misc{warmtransfer-claim-ringcentral-ivr-setup-custom-rule-fallback,
title = {Setting up RingCentral IVR menus and call handling: source note ringcentral-ivr-setup-custom-rule-fallback},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcentral-ivr-setup-custom-rule-fallback},
note = {Source note ringcentral-ivr-setup-custom-rule-fallback, checked 2026-10-02}
}