Set UUI Data action

Publisher

Genesys

URL

https://help.genesys.cloud/articles/set-uui-data-action/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys Cloud does not limit UUI string length, but some systems discard UUI longer than 128 characters, so Genesys recommends keeping UUI at 128 characters or fewer. in context
• The Architect Set UUI Data action specifies whether the UUI is sent on disconnect or on transfer. If it is called more than once, the last value supplied is used. in context
• Passing NOT_SET to Set UUI Data stops the flow from sending UUI on either disconnect or transfer. Passing an empty string clears the UUI. in context
• Genesys Cloud does not recognise incoming or outgoing UUI data until UUI Passthrough is enabled on the trunk. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Set UUI Data action. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-set-uui-data-action

BibTeX

@misc{warmtransfer-genesys-rc-set-uui-data-action,
  title  = {Set UUI Data action},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-set-uui-data-action},
  note   = {Genesys, accessed 2026-09-25}
}