Set up the integration in Genesys Cloud

Publisher

Genesys

URL

https://help.genesys.cloud/articles/set-up-the-integration/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Genesys Cloud CX Cloud integration takes effect when its Status switch is set to Active. in context
• In Genesys Cloud the CX Cloud from Genesys and Salesforce integration is installed from Admin > Integrations > Add integrations. in context
• The private key for the CX Cloud integration is entered on the integration's Credentials tab in Genesys Cloud. in context
• The Genesys Cloud CX Cloud integration requires the properties Salesforce Organization Id, Salesforce Contact Center Name and Group Filtering. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Set up the integration in Genesys Cloud. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-set-up-cx-cloud-integration

BibTeX

@misc{warmtransfer-genesys-rc-set-up-cx-cloud-integration,
  title  = {Set up the integration in Genesys Cloud},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-set-up-cx-cloud-integration},
  note   = {Genesys, accessed 2026-09-25}
}