Install the External Routing for Salesforce Service Cloud package

Publisher

Genesys

URL

https://help.genesys.cloud/articles/install-the-external-routing-for-salesforce-service-cloud-package/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• The External Routing package requires the CX Cloud core package first, and is installed from CX Cloud Genesys Settings under Channels, Package Listings. in context
• The External Routing for Salesforce Service Cloud package is designed to route Salesforce messages through Genesys Cloud. in context
• The External Routing Request Deletion flow included in the External Routing package should not be activated. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Install the External Routing for Salesforce Service Cloud package. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-install-external-routing-package

BibTeX

@misc{warmtransfer-genesys-rc-install-external-routing-package,
  title  = {Install the External Routing for Salesforce Service Cloud package},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-install-external-routing-package},
  note   = {Genesys, accessed 2026-09-25}
}