Source note · Genesys Cloud with Salesforce Service Cloud Voice
The External Routing Request Deletion flow included in the External Routing package should not be activated.
Checked 2026-09-25
The External Routing Request Deletion flow that is included in the package should not be activated.
- Vendor
- Genesys
- Product
- CX Cloud External Routing for Salesforce Service Cloud
- Subsystem
- installation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Install the External Routing for Salesforce Service Cloud package — Genesys · tier 2 current vendor documentation · Install the External Routing package, note
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-ext-routing-no-delete-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-ext-routing-no-delete-flow
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-ext-routing-no-delete-flow,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-ext-routing-no-delete-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-ext-routing-no-delete-flow},
note = {Source note genesys-with-salesforce-voice-ext-routing-no-delete-flow, checked 2026-09-25}
}