Source note · Genesys Cloud with Salesforce Service Cloud Voice
The External Routing package requires the CX Cloud core package first, and is installed from CX Cloud Genesys Settings under Channels, Package Listings.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- CX Cloud External Routing for Salesforce Service Cloud
- Subsystem
- installation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Install the External Routing for Salesforce Service Cloud package — Genesys · tier 2 current vendor documentation · Install the External Routing package, Prerequisites and installation steps
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-ext-routing-install. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-ext-routing-install
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-ext-routing-install,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-ext-routing-install},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-ext-routing-install},
note = {Source note genesys-with-salesforce-voice-ext-routing-install, checked 2026-09-25}
}