Install the CX Cloud, Voice for Salesforce Service Cloud package

Publisher

Genesys

URL

https://help.genesys.cloud/articles/install-the-cx-cloud-voice-for-salesforce-service-cloud-package/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• A successful Voice package install is confirmed by finding CX Cloud, Voice for Salesforce Service Cloud in Salesforce Setup under Installed Packages. in context
• The Voice package is installed from the CX Cloud Genesys Settings Lightning app under Channels, choosing Install for All Users or Install for Specific Profiles. in context
• Service Cloud Voice for Genesys is turned on in Salesforce Setup under Partner Telephony Setup by enabling Turn on Voice with Partner Telephony. in context
• Omni-Channel must be enabled in Salesforce before installing the CX Cloud, Voice for Salesforce Service Cloud package. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Install the CX Cloud, Voice for Salesforce Service Cloud package. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-install-cx-cloud-voice-package

BibTeX

@misc{warmtransfer-genesys-rc-install-cx-cloud-voice-package,
  title  = {Install the CX Cloud, Voice for Salesforce Service Cloud package},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-install-cx-cloud-voice-package},
  note   = {Genesys, accessed 2026-09-25}
}