Source note · Genesys Cloud with Salesforce Service Cloud Voice
The Voice package is installed from the CX Cloud Genesys Settings Lightning app under Channels, choosing Install for All Users or Install for Specific Profiles.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- CX Cloud
- Subsystem
- installation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Install the CX Cloud, Voice for Salesforce Service Cloud package — Genesys · tier 2 current vendor documentation · Install the CX Cloud, Voice package, installation steps 1 to 6
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-install-voice-pkg. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-install-voice-pkg
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-install-voice-pkg,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-install-voice-pkg},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-install-voice-pkg},
note = {Source note genesys-with-salesforce-voice-install-voice-pkg, checked 2026-09-25}
}