Source note · Genesys Cloud with Salesforce Service Cloud Voice
Service Cloud Voice for Genesys is turned on in Salesforce Setup under Partner Telephony Setup by enabling Turn on Voice with Partner Telephony.
Checked 2026-09-25
In the Enable Service Cloud Voice section, enable Turn on Voice with Partner Telephony.
- Vendor
- Salesforce
- Product
- Service Cloud Voice
- Subsystem
- partner telephony
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Install the CX Cloud, Voice for Salesforce Service Cloud package — Genesys · tier 2 current vendor documentation · Install the CX Cloud, Voice package, Prerequisites, Partner Telephony Setup
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-partner-telephony-on. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-partner-telephony-on
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-partner-telephony-on,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-partner-telephony-on},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-partner-telephony-on},
note = {Source note genesys-with-salesforce-voice-partner-telephony-on, checked 2026-09-25}
}