Source record · tier 2 current vendor documentation

Set up the External Routing configuration in Genesys Cloud

Publisher: Genesys
URL: https://help.genesys.cloud/articles/set-up-the-external-routing-configuration-in-genesys-cloud/
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: Genesys Resource Center terms; no-redistribution; short excerpts and locators only

Source notes citing this source

External Routing work reaches Genesys queues through an inbound message flow and a message route associated with that flow. in context
External Routing needs a Genesys Cloud OAuth client using the Client Credentials grant with a role that includes Analytics, Conversation, Messaging and Routing permissions. in context
External Routing uses a Genesys Cloud open messaging integration whose webhook URLs can be placeholders because external routing does not use them. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Set up the External Routing configuration in Genesys Cloud. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-external-routing-config-genesys

BibTeX

@misc{warmtransfer-genesys-rc-external-routing-config-genesys,
  title  = {Set up the External Routing configuration in Genesys Cloud},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-external-routing-config-genesys},
  note   = {Genesys, accessed 2026-09-25}
}