Source note · Genesys Cloud with Salesforce Service Cloud Voice
External Routing uses a Genesys Cloud open messaging integration whose webhook URLs can be placeholders because external routing does not use them.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- CX Cloud External Routing for Salesforce Service Cloud
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Set up the External Routing configuration in Genesys Cloud — Genesys · tier 2 current vendor documentation · Set up the External Routing configuration in Genesys Cloud, Open Messaging Integration
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-ext-routing-open-msg. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-ext-routing-open-msg
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-ext-routing-open-msg,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-ext-routing-open-msg},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-ext-routing-open-msg},
note = {Source note genesys-with-salesforce-voice-ext-routing-open-msg, checked 2026-09-25}
}