Source note · Genesys Cloud with Salesforce Service Cloud Voice
External Routing work reaches Genesys queues through an inbound message flow and a message route associated with that flow.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- CX Cloud External Routing for Salesforce Service Cloud
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Set up the External Routing configuration in Genesys Cloud — Genesys · tier 2 current vendor documentation · Set up the External Routing configuration in Genesys Cloud, Inbound Message Flow and Inbound Message Route
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-ext-routing-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-ext-routing-flow
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-ext-routing-flow,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-ext-routing-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-ext-routing-flow},
note = {Source note genesys-with-salesforce-voice-ext-routing-flow, checked 2026-09-25}
}