Enable policy-based recording

Publisher

Genesys

URL

https://help.genesys.cloud/articles/enable-policy-based-recording/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• For transcription with BYOC Premises, recordings must be dual-channel and use PCMU, PCMA, L16 or Opus audio. in context
• Policy-based recording in Genesys Cloud is not enabled by default, so calls are not recorded until it is turned on. in context
• Policy-based voice recording is enabled per external trunk under Telephony > Trunks > External Trunks > Media > Recording, with the option Record calls on this trunk. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Enable policy-based recording. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-enable-policy-based-recording

BibTeX

@misc{warmtransfer-genesys-rc-enable-policy-based-recording,
  title  = {Enable policy-based recording},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-enable-policy-based-recording},
  note   = {Genesys, accessed 2026-09-25}
}