Source note · Genesys Cloud workforce engagement
For transcription with BYOC Premises, recordings must be dual-channel and use PCMU, PCMA, L16 or Opus audio.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud recording
- Subsystem
- speech and text analytics
- Deployment
- hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Enable policy-based recording — Genesys · tier 2 current vendor documentation · BYOC Premises note
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud workforce engagement: source note genesys-cloud-wem-byoc-premises-codecs. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-byoc-premises-codecs
BibTeX
@misc{warmtransfer-claim-genesys-cloud-wem-byoc-premises-codecs,
title = {Genesys Cloud workforce engagement: source note genesys-cloud-wem-byoc-premises-codecs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-byoc-premises-codecs},
note = {Source note genesys-cloud-wem-byoc-premises-codecs, checked 2026-09-25}
}