Source note · Genesys Cloud workforce engagement
Policy-based voice recording is enabled per external trunk under Telephony > Trunks > External Trunks > Media > Recording, with the option Record calls on this trunk.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud recording
- Subsystem
- recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Enable policy-based recording — Genesys · tier 2 current vendor documentation · procedure steps
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud workforce engagement: source note genesys-cloud-wem-pbr-trunk-setting. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-pbr-trunk-setting
BibTeX
@misc{warmtransfer-claim-genesys-cloud-wem-pbr-trunk-setting,
title = {Genesys Cloud workforce engagement: source note genesys-cloud-wem-pbr-trunk-setting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-pbr-trunk-setting},
note = {Source note genesys-cloud-wem-pbr-trunk-setting, checked 2026-09-25}
}