Permission-based, usage-driven billing for speech and text analytics (STA) and voice transcription

Publisher

Genesys

URL

https://help.genesys.cloud/announcements/genesys-cloud/permission-based-usage-driven-billing-for-speech-and-text-analytics-sta-and-voice-transcription/

Published

2026-02-02

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys announced permission-based, usage-driven billing for speech and text analytics and voice transcription on 2026-02-02, effective 2026-04-20. in context
• Under the 2026 billing model, the billing permissions Billing > User - WEMUpgrade and Billing > User - STAUpgrade designate WEM add-on and STA add-on users. in context
• The 2026 permission-based STA and transcription billing change does not affect Genesys Cloud CX 3 or CX 4 customers. in context
• From 2026-04-20, transcription usage alone no longer triggers WEM add-on or STA add-on license charges. in context
• Under the 2026 billing model, voice transcription minutes are pooled at the organization level, and usage beyond the pool is charged as overage under the fair use policy. in context

Cite this source record

APA

WarmTransfer. (2026, February 2). Permission-based, usage-driven billing for speech and text analytics (STA) and voice transcription. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-announce-sta-usage-billing

BibTeX

@misc{warmtransfer-genesys-rc-announce-sta-usage-billing,
  title  = {Permission-based, usage-driven billing for speech and text analytics (STA) and voice transcription},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-announce-sta-usage-billing},
  note   = {Genesys, accessed 2026-09-25}
}