Source note · Genesys Cloud workforce engagement
From 2026-04-20, transcription usage alone no longer triggers WEM add-on or STA add-on license charges.
Checked 2026-09-25
Transcription alone will no longer trigger WEM add-on or STA add-on license charges.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-04-20 onward
- Checked
- 2026-09-25
Sources
- Permission-based, usage-driven billing for speech and text analytics (STA) and voice transcription — Genesys · tier 2 current vendor documentation · what is changing section
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud workforce engagement: source note genesys-cloud-wem-transcription-no-trigger. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-transcription-no-trigger
BibTeX
@misc{warmtransfer-claim-genesys-cloud-wem-transcription-no-trigger,
title = {Genesys Cloud workforce engagement: source note genesys-cloud-wem-transcription-no-trigger},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-transcription-no-trigger},
note = {Source note genesys-cloud-wem-transcription-no-trigger, checked 2026-09-25}
}