Source note · Genesys Cloud workforce engagement
Under the 2026 billing model, voice transcription minutes are pooled at the organization level, and usage beyond the pool is charged as overage under the fair use policy.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- speech and text analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-04-20 onward
- Checked
- 2026-09-25
Sources
- Permission-based, usage-driven billing for speech and text analytics (STA) and voice transcription — Genesys · tier 2 current vendor documentation · transcription billing section
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud workforce engagement: source note genesys-cloud-wem-transcription-pool. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-transcription-pool
BibTeX
@misc{warmtransfer-claim-genesys-cloud-wem-transcription-pool,
title = {Genesys Cloud workforce engagement: source note genesys-cloud-wem-transcription-pool},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-transcription-pool},
note = {Source note genesys-cloud-wem-transcription-pool, checked 2026-09-25}
}