About CX Cloud from Genesys and Salesforce

Publisher

Genesys

URL

https://help.genesys.cloud/articles/about-cx-cloud-from-genesys-and-salesforce/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• CX Cloud from Genesys and Salesforce is a Genesys solution that integrates Genesys Cloud CX with Salesforce Service Cloud. in context
• CX Cloud from Genesys and Salesforce is delivered as separate packages: Core Services, Voice, Digital and AI, Workforce Engagement Management, External Routing, and Outbound Campaign Management. in context
• CX Cloud External Routing does not support Salesforce Legacy Chat or other Salesforce object types. in context
• The CX Cloud External Routing package routes Salesforce Cases and Email-to-Case work through the Genesys Cloud routing engine. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). About CX Cloud from Genesys and Salesforce. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-about-cx-cloud-salesforce

BibTeX

@misc{warmtransfer-genesys-rc-about-cx-cloud-salesforce,
  title  = {About CX Cloud from Genesys and Salesforce},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-about-cx-cloud-salesforce},
  note   = {Genesys, accessed 2026-09-25}
}