Source note · Genesys Cloud with Salesforce Service Cloud Voice
The CX Cloud External Routing package routes Salesforce Cases and Email-to-Case work through the Genesys Cloud routing engine.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- CX Cloud External Routing for Salesforce Service Cloud
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- About CX Cloud from Genesys and Salesforce — Genesys · tier 2 current vendor documentation · About CX Cloud from Genesys and Salesforce, External Routing package description
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-ext-routing-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-ext-routing-scope
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-ext-routing-scope,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-ext-routing-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-ext-routing-scope},
note = {Source note genesys-with-salesforce-voice-ext-routing-scope, checked 2026-09-25}
}