Source note · Genesys Cloud with Salesforce Service Cloud Voice
CX Cloud from Genesys and Salesforce is delivered as separate packages: Core Services, Voice, Digital and AI, Workforce Engagement Management, External Routing, and Outbound Campaign Management.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- CX Cloud from Genesys
- Subsystem
- packaging
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- About CX Cloud from Genesys and Salesforce — Genesys · tier 2 current vendor documentation · About CX Cloud from Genesys and Salesforce, package list
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-cx-cloud-packages. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-cx-cloud-packages
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-cx-cloud-packages,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-cx-cloud-packages},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-cx-cloud-packages},
note = {Source note genesys-with-salesforce-voice-cx-cloud-packages, checked 2026-09-25}
}