Source record · tier 2 current vendor documentation

Use a WhatsApp template message

Publisher: Genesys
URL: https://help.genesys.cloud/articles/use-a-whatsapp-template-message/
Published: unknown
Updated: unknown
Accessed: 2026-10-01
HTTP status: 200
License: Genesys Resource Center; proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

In Genesys Cloud an agent can reply to a WhatsApp message more than 24 hours old only with a template, selected from Canned Responses with all fields populated. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Use a WhatsApp template message. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-use-whatsapp-template

BibTeX

@misc{warmtransfer-genesys-help-use-whatsapp-template,
  title  = {Use a WhatsApp template message},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-use-whatsapp-template},
  note   = {Genesys, accessed 2026-10-01}
}