Source note · WhatsApp Business in contact centers
In Genesys Cloud an agent can reply to a WhatsApp message more than 24 hours old only with a template, selected from Canned Responses with all fields populated.
Checked 2026-10-01
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- agent-workspace
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Use a WhatsApp template message — Genesys · tier 2 current vendor documentation · Use a WhatsApp template message, procedure
Cite this note
APA
WarmTransfer. (2026, October 1). WhatsApp Business in contact centers: source note whatsapp-business-contact-center-gen-template-after-24h. WarmTransfer. https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-gen-template-after-24h
BibTeX
@misc{warmtransfer-claim-whatsapp-business-contact-center-gen-template-after-24h,
title = {WhatsApp Business in contact centers: source note whatsapp-business-contact-center-gen-template-after-24h},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-gen-template-after-24h},
note = {Source note whatsapp-business-contact-center-gen-template-after-24h, checked 2026-10-01}
}