Transfer voice interactions

Publisher

Genesys

URL

https://help.genesys.cloud/articles/transfer-voice-interaction/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• Agent transfers require the Conversation > Communication > blindTransfer and consultTransfer permissions, with target-specific variants for agents, external contacts and queues. in context
• Genesys Cloud agents can blind transfer a call without speaking to the recipient or consult transfer after speaking to them, to a person, number, external contact or queue. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Transfer voice interactions. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-transfer-voice-interaction

BibTeX

@misc{warmtransfer-genesys-help-transfer-voice-interaction,
  title  = {Transfer voice interactions},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-transfer-voice-interaction},
  note   = {Genesys, accessed 2026-09-25}
}