Source note · Webex Calling with Genesys Cloud CX
Agent transfers require the Conversation > Communication > blindTransfer and consultTransfer permissions, with target-specific variants for agents, external contacts and queues.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- agent transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Transfer voice interactions — Genesys · tier 2 current vendor documentation · Transfer voice interactions > prerequisites
Cite this note
APA
WarmTransfer. (2026, September 25). Webex Calling with Genesys Cloud CX: source note webex-calling-with-genesys-cloud-transfer-permissions. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-genesys-cloud-transfer-permissions
BibTeX
@misc{warmtransfer-claim-webex-calling-with-genesys-cloud-transfer-permissions,
title = {Webex Calling with Genesys Cloud CX: source note webex-calling-with-genesys-cloud-transfer-permissions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-genesys-cloud-transfer-permissions},
note = {Source note webex-calling-with-genesys-cloud-transfer-permissions, checked 2026-09-25}
}