Source note · Webex Calling with Genesys Cloud CX
Genesys Cloud agents can blind transfer a call without speaking to the recipient or consult transfer after speaking to them, to a person, number, external contact or queue.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- agent transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Transfer voice interactions — Genesys · tier 2 current vendor documentation · Transfer voice interactions > blind transfer and consult transfer
Cite this note
APA
WarmTransfer. (2026, September 25). Webex Calling with Genesys Cloud CX: source note webex-calling-with-genesys-cloud-transfer-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-genesys-cloud-transfer-types
BibTeX
@misc{warmtransfer-claim-webex-calling-with-genesys-cloud-transfer-types,
title = {Webex Calling with Genesys Cloud CX: source note webex-calling-with-genesys-cloud-transfer-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-genesys-cloud-transfer-types},
note = {Source note webex-calling-with-genesys-cloud-transfer-types, checked 2026-09-25}
}