Genesys Cloud Voice support of the STIR/SHAKEN mandate

Publisher

Genesys

URL

https://help.genesys.cloud/articles/genesys-cloud-support-of-the-stir-shaken-mandate/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys says calls made through Genesys Cloud Voice with BYOC (third-party) numbers receive partial (B) attestation, because it can authenticate the customer but cannot verify ownership of the number. in context
• Genesys tells BYOC customers to ask their carrier how their calls will be signed. in context
• Genesys Cloud Voice signs all outbound SIP calls directly, and calls from Genesys Cloud Voice numbers receive full (A) attestation. in context
• On BYOC trunks the attestation a called party sees is set by whichever provider originates the call into the PSTN, usually the BYOC carrier, so raising the attestation is a request to that carrier, backed by proof of number ownership. inferred in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Genesys Cloud Voice support of the STIR/SHAKEN mandate. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-stir-shaken-mandate

BibTeX

@misc{warmtransfer-genesys-help-stir-shaken-mandate,
  title  = {Genesys Cloud Voice support of the STIR/SHAKEN mandate},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-stir-shaken-mandate},
  note   = {Genesys, accessed 2026-10-02}
}