Genesys tells BYOC customers to ask their carrier how their calls will be signed.
Checked 2026-10-02
Customers need to consult with their carrier about how their calls will be signed.
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- BYOC
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Genesys Cloud Voice support of the STIR/SHAKEN mandate — Genesys · tier 2 current vendor documentation · BYOC section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting STIR/SHAKEN attestation levels on outbound calls: source note stir-shaken-attestation-troubleshooting-genesys-carrier. WarmTransfer. https://warmtransfer.net/knowledge/claims/stir-shaken-attestation-troubleshooting-genesys-carrier
BibTeX
@misc{warmtransfer-claim-stir-shaken-attestation-troubleshooting-genesys-carrier,
title = {Troubleshooting STIR/SHAKEN attestation levels on outbound calls: source note stir-shaken-attestation-troubleshooting-genesys-carrier},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/stir-shaken-attestation-troubleshooting-genesys-carrier},
note = {Source note stir-shaken-attestation-troubleshooting-genesys-carrier, checked 2026-10-02}
}