Genesys says calls made through Genesys Cloud Voice with BYOC (third-party) numbers receive partial (B) attestation, because it can authenticate the customer but cannot verify ownership of the number.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Genesys Cloud Voice
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Genesys Cloud Voice support of the STIR/SHAKEN mandate — Genesys · tier 2 current vendor documentation · attestation levels section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting STIR/SHAKEN attestation levels on outbound calls: source note stir-shaken-attestation-troubleshooting-genesys-byoc-b. WarmTransfer. https://warmtransfer.net/knowledge/claims/stir-shaken-attestation-troubleshooting-genesys-byoc-b
BibTeX
@misc{warmtransfer-claim-stir-shaken-attestation-troubleshooting-genesys-byoc-b,
title = {Troubleshooting STIR/SHAKEN attestation levels on outbound calls: source note stir-shaken-attestation-troubleshooting-genesys-byoc-b},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/stir-shaken-attestation-troubleshooting-genesys-byoc-b},
note = {Source note stir-shaken-attestation-troubleshooting-genesys-byoc-b, checked 2026-10-02}
}