Sites overview

Publisher

Genesys

URL

https://help.genesys.cloud/articles/sites/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Genesys Cloud site's number plan associates types of dialed numbers with classifications, and an outbound route associates classifications with specific external trunks. in context
• A call Genesys Cloud places to a remote phone's E.164 address is expected to leave through whichever outbound route matches that number, so the number plan decides whether it reaches a Webex user over the Local Gateway trunk or over the PSTN. inferred in context
• A Genesys Cloud site is the entity that holds call routing rules, and organizations on BYOC Cloud or Genesys Cloud Voice select Cloud as the site's media model. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Sites overview. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-sites-overview

BibTeX

@misc{warmtransfer-genesys-help-sites-overview,
  title  = {Sites overview},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-sites-overview},
  note   = {Genesys, accessed 2026-09-25}
}