A site used with the BYOC Cloud (or Genesys Cloud Voice) telephony connection option uses the Cloud media model.
Checked 2026-09-30
If you are using the BYOC Cloud or the Genesys Cloud Voice telephony connection option, you select Cloud as your media model.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- sites
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Sites overview — Genesys · tier 2 current vendor documentation · Sites overview, media model section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Genesys Cloud BYOC Cloud with a carrier or SBC: source note genesys-cloud-byoc-setup-media-model-cloud. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-byoc-setup-media-model-cloud
BibTeX
@misc{warmtransfer-claim-genesys-cloud-byoc-setup-media-model-cloud,
title = {Setting up Genesys Cloud BYOC Cloud with a carrier or SBC: source note genesys-cloud-byoc-setup-media-model-cloud},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-byoc-setup-media-model-cloud},
note = {Source note genesys-cloud-byoc-setup-media-model-cloud, checked 2026-09-30}
}