SCIM and Genesys Cloud field mappings

Publisher

Genesys

URL

https://help.genesys.cloud/articles/scim-and-genesys-cloud-field-mappings/

Published

2025-12-22

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys maps the SCIM scimEnterpriseUser.division field to the user's divisionId in Genesys Cloud. in context
• Genesys Cloud SCIM does not currently support name.givenName, name.familyName or the address fields; the display name comes from displayName. in context
• The SCIM password field updates the Genesys Cloud user's password via PUT or PATCH but is never returned. in context
• Genesys maps the SCIM roles.[].value field to the user roles API, so role values sent by SCIM become Genesys role assignments. in context
• Genesys SCIM extension fields scimUserExtensions.routingSkills and routingLanguages (name and proficiency) map to the user's routing skills and languages. in context

Cite this source record

APA

WarmTransfer. (2025, December 22). SCIM and Genesys Cloud field mappings. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-scim-field-mappings

BibTeX

@misc{warmtransfer-genesys-help-scim-field-mappings,
  title  = {SCIM and Genesys Cloud field mappings},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-scim-field-mappings},
  note   = {Genesys, accessed 2026-10-01}
}