What causes Genesys Cloud to change the status of a Microsoft Entra ID user to inactive or to delete a user?

Publisher

Genesys

URL

https://help.genesys.cloud/faqs/what-causes-genesys-cloud-to-change-the-status-of-a-microsoft-entra-id-user-to-inactive-or-to-delete-a-user/

Published

2025-07-07

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A hard delete in Entra, including the automatic hard delete 30 days after removal or soft delete, deletes the user in Genesys Cloud. in context
• Removing a user from the Entra app's scope or soft-deleting them in Entra makes the user inactive in Genesys Cloud. in context

Cite this source record

APA

WarmTransfer. (2025, July 7). What causes Genesys Cloud to change the status of a Microsoft Entra ID user to inactive or to delete a user?. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-scim-entra-inactive-delete-faq

BibTeX

@misc{warmtransfer-genesys-help-scim-entra-inactive-delete-faq,
  title  = {What causes Genesys Cloud to change the status of a Microsoft Entra ID user to inactive or to delete a user?},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-scim-entra-inactive-delete-faq},
  note   = {Genesys, accessed 2026-10-01}
}