Source note · Setting up SSO and SCIM provisioning for Genesys Cloud
Removing a user from the Entra app's scope or soft-deleting them in Entra makes the user inactive in Genesys Cloud.
Checked 2026-10-01
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- SCIM
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- What causes Genesys Cloud to change the status of a Microsoft Entra ID user to inactive or to delete a user? — Genesys · tier 2 current vendor documentation · FAQ answer, first paragraph
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-scim-entra-inactive. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-scim-entra-inactive
BibTeX
@misc{warmtransfer-claim-genesys-cloud-sso-scim-setup-scim-entra-inactive,
title = {Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-scim-entra-inactive},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-scim-entra-inactive},
note = {Source note genesys-cloud-sso-scim-setup-scim-entra-inactive, checked 2026-10-01}
}