Create an OpenFrame configuration in ServiceNow

Publisher

Genesys

URL

https://help.genesys.cloud/articles/create-an-openframe-configuration-in-servicenow/

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys website terms; proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Genesys OpenFrame configuration's Configuration field takes JSON that requires an integrationId and accepts an optional popInteractionOnOffer boolean. in context
• Genesys documents creating the OpenFrame configuration for its ServiceNow integration from All > OpenFrame > Configurations > New, then copying the generated sys_id. in context
• Genesys states that OpenFrame access is limited to users who have the openframe user role and belong to the user groups selected in the configuration. in context
• For voice call routing in the Genesys ServiceNow integration, the OpenFrame configuration must have Enable interaction controls selected. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Create an OpenFrame configuration in ServiceNow. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-openframe-config-servicenow

BibTeX

@misc{warmtransfer-genesys-help-openframe-config-servicenow,
  title  = {Create an OpenFrame configuration in ServiceNow},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-openframe-config-servicenow},
  note   = {Genesys, accessed 2026-10-01}
}