Source note · CRM and CTI integration patterns for contact centers
Genesys states that OpenFrame access is limited to users who have the openframe user role and belong to the user groups selected in the configuration.
Checked 2026-10-01
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- ServiceNow OpenFrame integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Create an OpenFrame configuration in ServiceNow — Genesys · tier 2 current vendor documentation · User Groups field description
Cite this note
APA
WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-genesys-openframe-user-groups. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-genesys-openframe-user-groups
BibTeX
@misc{warmtransfer-claim-cti-crm-integration-patterns-genesys-openframe-user-groups,
title = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-genesys-openframe-user-groups},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-genesys-openframe-user-groups},
note = {Source note cti-crm-integration-patterns-genesys-openframe-user-groups, checked 2026-10-01}
}