Hourly licensing model billing overview

Publisher

Genesys

URL

https://help.mypurecloud.com/?p=214024

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Administrative and supervisory users are automatically excluded from Hourly Interacting metering. in context
• Hourly Interacting is intended to be used alongside a general named or concurrent subscription rather than as a standalone subscription. in context
• Hourly Interacting is compatible with Genesys Cloud CX 1 to CX 4, Digital add-ons, WEM add-ons and the Work Automation add-on. in context
• Under Hourly Interacting, held interactions accrue charges while Routing Status is Communicating or Interacting, but parked interactions do not. in context
• Hourly Interacting time is metered while a user's Routing Status is Communicating or Interacting. in context
• Genesys documents two hourly variants: an Hourly Interacting model and an Hourly Logged In model. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Hourly licensing model billing overview. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-hourly-licensing-billing

BibTeX

@misc{warmtransfer-genesys-help-hourly-licensing-billing,
  title  = {Hourly licensing model billing overview},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-hourly-licensing-billing},
  note   = {Genesys, accessed 2026-10-01}
}