Source note · Genesys Cloud licensing
Under Hourly Interacting, held interactions accrue charges while Routing Status is Communicating or Interacting, but parked interactions do not.
Checked 2026-10-01
Held interactions accrue charges when Routing Status is Communicating or Interacting; parked interactions do not accrue charges.
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- hourly licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Hourly licensing model billing overview — Genesys · tier 2 current vendor documentation · Hourly Interacting Metering section
Cite this note
APA
WarmTransfer. (2026, October 1). Genesys Cloud licensing: source note genesys-cloud-licensing-hourly-held-vs-parked. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-licensing-hourly-held-vs-parked
BibTeX
@misc{warmtransfer-claim-genesys-cloud-licensing-hourly-held-vs-parked,
title = {Genesys Cloud licensing: source note genesys-cloud-licensing-hourly-held-vs-parked},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-licensing-hourly-held-vs-parked},
note = {Source note genesys-cloud-licensing-hourly-held-vs-parked, checked 2026-10-01}
}