HIPAA compliance - Genesys Cloud Resource Center

Publisher

Genesys

URL

https://help.mypurecloud.com/articles/hipaa-compliance/

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys site terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys states that ACD email and SMS cannot carry ePHI and are not covered by its BAA. in context
• With HIPAA enabled Genesys Cloud applies an automatic inactivity timeout that defaults to 15 minutes and can be set no lower than 5 minutes. in context
• Genesys states that AppFoundry and social or messaging channel integrations such as WhatsApp require separate BAAs with both Genesys and the third party. in context
• Once a BAA is signed by all parties Genesys sets a HIPAA toggle on the Genesys Cloud organization which admins can view under Account > Organization Settings > Settings. in context
• Genesys states that HIPAA compliance for Genesys Cloud is available in the AWS US East and US West regions. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). HIPAA compliance - Genesys Cloud Resource Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-hipaa-compliance

BibTeX

@misc{warmtransfer-genesys-help-hipaa-compliance,
  title  = {HIPAA compliance - Genesys Cloud Resource Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-hipaa-compliance},
  note   = {Genesys, accessed 2026-10-01}
}