Source note · HIPAA for contact centers and UC
Genesys states that ACD email and SMS cannot carry ePHI and are not covered by its BAA.
Checked 2026-10-01
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- channel coverage
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- HIPAA compliance - Genesys Cloud Resource Center — Genesys · tier 2 current vendor documentation · section on channels and features not covered
Cite this note
APA
WarmTransfer. (2026, October 1). HIPAA for contact centers and UC: source note hipaa-contact-center-genesys-email-sms-excluded. WarmTransfer. https://warmtransfer.net/knowledge/claims/hipaa-contact-center-genesys-email-sms-excluded
BibTeX
@misc{warmtransfer-claim-hipaa-contact-center-genesys-email-sms-excluded,
title = {HIPAA for contact centers and UC: source note hipaa-contact-center-genesys-email-sms-excluded},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/hipaa-contact-center-genesys-email-sms-excluded},
note = {Source note hipaa-contact-center-genesys-email-sms-excluded, checked 2026-10-01}
}