BYOC Premises Edge redundancy

Publisher

Genesys

URL

https://help.genesys.cloud/articles/edge-redundancy/

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• Edges in one redundant site must have similar capacity: Customer Hardware Large mixes with Genesys Hardware Standard, Customer Hardware Small with Genesys Hardware Mini, and Edge Micro only with other Edge Micros. in context
• Genesys recommends deploying BYOC Premises Edges as N+1, where N is the number of Edges needed for the expected peak concurrent call load. in context
• Phones on a BYOC Premises site register to a randomized primary and secondary Edge; if the primary fails the phone switches to the secondary almost immediately, though the UI may lag up to about 15 seconds while Edge-to-cloud heartbeats resume. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). BYOC Premises Edge redundancy. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-edge-redundancy

BibTeX

@misc{warmtransfer-genesys-help-edge-redundancy,
  title  = {BYOC Premises Edge redundancy},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-edge-redundancy},
  note   = {Genesys, accessed 2026-09-24}
}