Source note · Genesys Cloud CX telephony and BYOC
Genesys recommends deploying BYOC Premises Edges as N+1, where N is the number of Edges needed for the expected peak concurrent call load.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX BYOC Premises
- Subsystem
- Edge redundancy
- Deployment
- on-premises-edge
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- BYOC Premises Edge redundancy — Genesys · tier 2 current vendor documentation · redundancy configuration section
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-edge-n-plus-1. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-edge-n-plus-1
BibTeX
@misc{warmtransfer-claim-genesys-cloud-telephony-edge-n-plus-1,
title = {Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-edge-n-plus-1},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-edge-n-plus-1},
note = {Source note genesys-cloud-telephony-edge-n-plus-1, checked 2026-09-24}
}