Source note · Genesys Cloud CX telephony and BYOC
Phones on a BYOC Premises site register to a randomized primary and secondary Edge; if the primary fails the phone switches to the secondary almost immediately, though the UI may lag up to about 15 seconds while Edge-to-cloud heartbeats resume.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX BYOC Premises
- Subsystem
- Edge redundancy
- Deployment
- on-premises-edge
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- BYOC Premises Edge redundancy — Genesys · tier 2 current vendor documentation · phone registration and failure response sections
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-edge-phone-failover. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-edge-phone-failover
BibTeX
@misc{warmtransfer-claim-genesys-cloud-telephony-edge-phone-failover,
title = {Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-edge-phone-failover},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-edge-phone-failover},
note = {Source note genesys-cloud-telephony-edge-phone-failover, checked 2026-09-24}
}