Data retention periods and export functionality by feature - Genesys Cloud Resource Center

Publisher

Genesys

URL

https://help.genesys.cloud/articles/data-retention-periods-by-feature/

Published

2025-09-01

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center; copyright Genesys; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Genesys Cloud, customer audit data is kept for 365 days and SIP diagnostic PCAP files for 21 days, both fixed periods. in context
• Genesys Cloud conversation data retention can be set between 90 days and five years, and the retention period is undefined by default. in context
• Genesys Cloud sets no minimum or maximum retention for voice and digital recordings, but screen recordings can be kept for at most 365 days. in context
• Genesys documentation states that, because of data volume, some data types must be exported routinely while the platform is in use. in context

Cite this source record

APA

WarmTransfer. (2025, September 1). Data retention periods and export functionality by feature - Genesys Cloud Resource Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-data-retention-by-feature

BibTeX

@misc{warmtransfer-genesys-help-data-retention-by-feature,
  title  = {Data retention periods and export functionality by feature - Genesys Cloud Resource Center},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-data-retention-by-feature},
  note   = {Genesys, accessed 2026-09-25}
}