Source note · Planning a contact center platform migration
In Genesys Cloud, customer audit data is kept for 365 days and SIP diagnostic PCAP files for 21 days, both fixed periods.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- reporting and data retention
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Data retention periods and export functionality by feature - Genesys Cloud Resource Center — Genesys · tier 2 current vendor documentation · retention table, audit and SIP PCAP rows
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-genesys-audit-pcap. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-genesys-audit-pcap
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-genesys-audit-pcap,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-genesys-audit-pcap},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-genesys-audit-pcap},
note = {Source note contact-center-migration-planning-genesys-audit-pcap, checked 2026-09-25}
}