Source note · Planning a contact center platform migration
Genesys Cloud sets no minimum or maximum retention for voice and digital recordings, but screen recordings can be kept for at most 365 days.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- reporting and data retention
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Data retention periods and export functionality by feature - Genesys Cloud Resource Center — Genesys · tier 2 current vendor documentation · retention table, recordings and screen recordings rows
Cite this note
APA
WarmTransfer. (2026, September 25). Planning a contact center platform migration: source note contact-center-migration-planning-genesys-recording-retention. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-genesys-recording-retention
BibTeX
@misc{warmtransfer-claim-contact-center-migration-planning-genesys-recording-retention,
title = {Planning a contact center platform migration: source note contact-center-migration-planning-genesys-recording-retention},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-migration-planning-genesys-recording-retention},
note = {Source note contact-center-migration-planning-genesys-recording-retention, checked 2026-09-25}
}