Create a site under BYOC Cloud

Publisher

Genesys

URL

https://help.mypurecloud.com/articles/create-a-site-under-byoc-cloud/

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Genesys Cloud Resource Center; copyright Genesys; no-redistribution; short excerpts and locators only

Source notes citing this source

• A site's media model cannot be changed after the site is created. in context
• With BYOC Cloud, the PureCloud Voice - AWS site is a Genesys-managed placeholder created at activation and should not be selected when creating phones. in context
• To create a BYOC Cloud site, go to Telephony > Sites, click Create New, enter a name, select a location and time zone, select Cloud under Media Model and click Create Site. in context
• Creating a site requires the Telephony Admin role with the Telephony > Plugin > All and Directory > Organization > Admin permissions. in context
• After creation the Edit Site page has General, Number Plans, Outbound Routes and Simulate Call tabs, and the site's outbound Caller Address is entered in E.164 format. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Create a site under BYOC Cloud. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-create-site-byoc-cloud

BibTeX

@misc{warmtransfer-genesys-help-create-site-byoc-cloud,
  title  = {Create a site under BYOC Cloud},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-create-site-byoc-cloud},
  note   = {Genesys, accessed 2026-09-30}
}