Convert BYOC Cloud/Genesys Cloud Voice to hybrid media

Publisher

Genesys

URL

https://help.genesys.cloud/articles/convert-byoc-cloud-genesys-cloud-voice-to-hybrid-media/

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• The conversion to hybrid media runs in order: create a location, create a premises core site, pair the BYOC Premises Edges, add them to the hybrid media group, configure site interconnects, put the Edges in service, enable site links to the cloud site, then build trunks, routes and number plans and finally move phones. in context
• Converting a BYOC Cloud organization and converting a Genesys Cloud Voice organization to hybrid media follow the same process. in context
• When building a hybrid media group, premises Edges can only be added to the group one at a time. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Convert BYOC Cloud/Genesys Cloud Voice to hybrid media. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-convert-to-hybrid-media

BibTeX

@misc{warmtransfer-genesys-help-convert-to-hybrid-media,
  title  = {Convert BYOC Cloud/Genesys Cloud Voice to hybrid media},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-convert-to-hybrid-media},
  note   = {Genesys, accessed 2026-09-24}
}